Key Responsibilities

Digital Menu Product Expertise and Onboarding

• Become the primary subject matter expert (SME) on all functionalities and best practices associated with the Digital Menu Product.
• Facilitate the seamless, end-to-end onboarding of restaurants onto the Digital Menu platform.
• Conduct comprehensive training sessions for restaurant managers and staff on how to effectively use and manage the digital menu system.
• Manage the end-to-end setup of the digital menu at the restaurant, including:
• Menu synchronization with the Point of Sale (PoS) system.
• Working with PoS partners to ensure the delivery of correct menu content.
• Performing Menu Quality Check (QC) against the restaurant's previous menu, securing a written signoff from the owner.
• Collecting and optimizing menu images.
• Configuring menu content, including dish names, descriptions, categorization, add-ons, best seller setup, and quick actions.
• Setting up operational aspects on the Digital Menu, including order relay on the Captain App.
• Drive and enforce the standard operating procedures (SOP) for the restaurant's digital operations.
• Ensure full adoption of the Digital Menu platform across menu view, order placement, and pay bill features.

Relationship Management and Quality Assurance

• Serve as the consistent point of contact, providing ongoing support and guidance to all assigned onboarded restaurants.
• Cultivate strong, trusting relationships with restaurant owners, managers, and on-ground staff to foster long-term partnerships.
• Empower and train restaurant staff to become fully independent in managing and updating their own digital menus.
• Maintain and ensure high menu quality configured at each outlet by focusing on:
• Content: Accuracy, completeness, and current pricing of all menu items and descriptions.
• Accuracy: Ensuring the menu reflects current offerings and promotions.
• Visual Delight: Optimizing menu presentation, imagery, and layout based on best practices.

Growth and Feedback

• Work closely with the sales team to explain and implement growth levers available through the Digital Menu.
• Demonstrate and communicate the success of these growth initiatives to restaurant owners and managers.
• Serve as a feedback conduit, liaising with the central product team to share restaurant feedback and insights for the next set of product improvements.

Qualifications and Skills (Inferred)

• Proven experience in relationship management, account management, or a similar customer-facing role, preferably within the restaurant, tech, or SaaS industry.
• Bachelor's Degree in Computer Science with Strong technical acumen and the ability to quickly become a Subject Matter Expert (SME) on a digital product.
• Exceptional communication, training, and interpersonal skills to manage diverse stakeholders from owners to on-ground staff.
• Demonstrated ability to drive product adoption and enforce operational compliance (SOPs).
• Detail-oriented with a strong focus on quality assurance and content a